Shipping policy
At Purple Pocket, we strive to deliver your purchases quickly and efficiently. Please review our shipping policy for information on how we process and ship your orders.
1. Order Processing Time
1.1. Orders are processed within [3-5 days] after payment is confirmed.
1.2. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
2.1. We partner with trusted courier services to ensure timely delivery.
2.2. Estimated delivery times vary by location:
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Domestic (India): [7-10 business days]
2.3. Delivery times are estimates and may vary due to unforeseen circumstances, such as weather, customs delays, or other factors beyond our control.
3. Shipping Charges
3.1. For all orders above Rs. 499, we offer free shipping.
4. Tracking Your Order
4.1. Once your order is shipped, you will receive a confirmation email with tracking details.
4.2. Use the provided tracking number to monitor your order's progress.
5. Address Accuracy
5.1. Please ensure that your shipping address is complete and accurate when placing an order.
5.2. Purple Pocket is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
6. Lost or Damaged Shipments
6.1. In the rare event that your package is lost or arrives damaged, please contact us at hey@purplepocket.in within [2 days] of delivery.
6.2. We will work with the courier to resolve the issue and may provide a replacement or store credit, as applicable.
7. Customs and Import Duties (For International Orders)
7.1. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s authorities.
7.2. Purple Pocket is not responsible for delays caused by customs clearance processes.
8. Changes to the Shipping Policy
We reserve the right to update or modify this shipping policy at any time. Changes will be effective upon posting to our website.
9. Contact Us
For questions or concerns about shipping, please contact us at hey@purplepocket.in.